Keep in touch and stay productive with Teams and Officeeven when you're working remotely. We're sorry that you're having trouble syncing your OneDrive. To help get you started, select the icon that you're seeing from the list below. OneDrive account nearly full. OneDrive account full, locked or frozen. OneDrive not signed in. SkyDrive sync error.
OneDrive for Business old version sync error. OneDrive for Mac sync error. OneDrive active notification in Android.
Troubleshoot OneDrive for Android. Troubleshoot OneDrive for iOS. File locked. On a PC, you should see a white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar. You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon. If the icon doesn't appear in the notification area, OneDrive might not be running.
If you don't see the Menu bar, you may need to adjust your General preferences. For more information, go to Apple Support. If the icon doesn't appear in the Status menu area, OneDrive might not be running:. Find OneDrive in your Applications folder. Double-click ResetOneDriveApp. In Windows 8. When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in. Learn more about restrictions and limitations when you sync files and folders.
Delete some files and folders. View the largest files on your OneDrive. If your OneDrive is full, locked or frozen you may be signed out of OneDrive on your computer. Sign in to the OneDrive website and follow the on-screen instructions to unfreeze it. Tips Letting us know your location may help us resolve your issue more quickly. All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.
Learn more. Sync issues.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
The OneDrive on my computer has files stored in different folders, but when I open my OneDrive phone app it doesn't sync. Is there a reason for this? Does it usually take a while for it to sync up with the phone app? Did this solve your problem? Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site.
Chloe Cahill Created on August 29, Thank you! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Chloe Cahill Replied on August 29, Thanks Vijay for your help.
It now reflects the current folders. I am just concerned that I will have to delete my app each time unless perhaps there is a lag time.
Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? This site in other languages x.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Let's get the issue sorted out as quickly as possible. If you're not connected to Wi-Fi, check your mobile OneDrive settings. If you want to use your mobile network, tap Settingstap Camera uploadand then turn on Use Mobile Network.
If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll. OneDrive cannot upload photos optimized for iCloud. The OneDrive app lets you upload your camera roll and other pictures and lets you download any files you have at OneDrive.
With iOS 11, Apple introduced new image and video formats that are not compatible with many devices and services. This will make it so every video you take going forward will play properly everywhere. We understand that you have videos already in the new format, so while we work to update OneDrive, you can do the following to play these videos:.
Tap the Offline command in the top right cloud with the download icon. Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Force a restart of your device.
Reinstall the OneDrive app from the App Store. The file might be open in another app. Save any changes to the file, close the app, and then try to upload the file again. There are restrictions to filenames that can be uploaded to OneDrive. A file won't upload if it doesn't fit in your available OneDrive storage space.
To see how much space you have remaining or get more storage, go to your Storage page online. The file might have been moved, renamed, or deleted before you tried to upload it. Locate the file, and then try to upload it again. Use OneDrive on iOS. Find lost or missing files in OneDrive. Fix problems uploading files on the OneDrive website. More fixes for recent OneDrive issues. Tips Letting us know your location may help us resolve your issue more quickly. All fixed?
If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you. Learn more. Troubleshoot OneDrive for iOS app problems. The OneDrive app does not sync files automatically. Expand your Office skills. Get new features first. Was this information helpful? Yes No. Any other feedback?
How to Fix OneDrive Not Syncing - 10 Tips to Fix OneDrive Sync Problems
How can we improve? Send No thanks.All mass-used cloud-backup services on Android look alike. Lots of others, too. OneDrive is somewhere in the middle with fairly affordable premium storages and better integration with Windows PCs. The issues surrounding OneDrive for Android are scarce, but they exist. There are reports concerning the OneDrive for Android app not syncing the local files. We made sure to dissect this and provide you with steps to resolve the syncing problem. You can find them below.
First, we need you to confirm that your Wi-Fi network works as intended. The second important thing is the storage. In comparison to Google Photos, OneDrive keeps the original lossless photos upon the upload. And photos tend to take a lot of space. And fast, too.
The first and the most common way to resolve a minor bug or a temporary temper tantrum of an Android app is to clear its cache and data. This might, consequently, require a new sign in. Since the individual folder usually called Camera Roll is assigned to photo uploads, it indexes files inside everytime a new photo is ready to hit the cloud. And if you have a lot photos in this folder, well, it can take a while.
In the current meta of Android, most of the old permissions are automatically declined and you need to allow an app to access everything during usage.
At least, most of the time and for the non-Google apps. And some handsets, especially Huawei, tend to kill the background processes of intrusive apps. Or app the system deems intrusive.Fix for OneDrive Sync Issues
With that in mind, we advise you to check all permissions for OneDrive and, in addition, keep it out of Phone Manager claws. Finally, the last place on this troubleshooting shortlist is reserved for the reinstallation. Now, at the first glance, this looks like a simple task. But most users forget about the Google Drive backup which stores all apps data backups.
Or, in this case, the device will remember the account and restore it upon the installation. There might be a large scale problem at hand and you should know about it. Either way, feel free to share your solutions or questions in the comments section below. Maybe we missed something of importance.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
We're sorry you're having trouble with your OneDrive mobile app. Let's get the issue sorted out as quickly as possible. For all OneDrive mobile sync, sharing, and upload issues, make sure you can connect to the Internet. Some apps and features may only work with Wi-Fi, depending on your device settings, or your mobile data plan. If you're not connected to Wi-Fi, check your mobile OneDrive settings for camera upload on metered connections are not switched off.
If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll. Note : This delay can be longer if facial recognition and location data are included in your photos. Uploading may also be slower if your internet connection prioritizes downloads over uploads.
Reduce the number of photos in your camera roll by moving some of your photos to another folder. Leave OneDrive running overnight to finish uploading. For large amounts of data, especially if you also connect to iCloud, the upload process can take some time and signing out or reinstalling the app will only cause the process to begin again.
This will show a Manage Automatically option and a Manage Manually option. Select Manage Manuallythen enable Run in background. Tap Force Stop and then tap Clear data and Clear cache. Reinstall the app from Google Play. Also, because OneDrive. Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Enable your device's Location Services. For more information, visit Apple Support. You can let go of both buttons after the Apple logo appears.
Fix OneDrive sync issues
Reinstall the OneDrive app from the App Store. If sync doesn't work, OneDrive is not launching, or OneDrive is crashing, please try a soft reset:. Note that you should not touch the device screen during the process not even when the 'slide down to power off' prompt appears. Backup your data. Perform a hard reset of your phone. If sync doesn't work, OneDrive is not launching, or OneDrive is crashing, please try to reset the app:. Open the app and click on the Menu.When you try to use OneDrive to sync files on your PC as usual, you find you somehow cannot upload any file or folder.
Many users are reporting this OneDrive not syncing issue. According to Microsoft, the file path, including the file name, should not exceed characters. So if the path of your file is too long, it can cause OneDrive not syncing. You can try renaming the file with fewer characters, and also avoid having too many subfolders, inside of subfolders, to make the file path shorter. Then, renaming the file in question should fix the issue.
Troubleshoot OneDrive for iOS app problems
Some users fixed their OneDrive not syncing issue by choosing a different file location. You may as well give it a go:. OR you can leave the box empty and simply click the Sign in button to sign in with your Microsoft account. If you prefer the default location, you can try deleting all existing files in the default OneDrive folder to fix the not syncing issue. Note: To be on the safe side, make sure you have backed up all files in the default location, say, to a USB drive.
OneDrive not Syncing with OneDrive Phone App (Folders)
Method 3: Check if the file path is too long According to Microsoft, the file path, including the file name, should not exceed characters. Then, try to sync the file in question with OneDrive again. If there is any, delete it and OneDrive should sync normally. Method 6: Choose a different file location Some users fixed their OneDrive not syncing issue by choosing a different file location. You may as well give it a go: 1 Click the OneDrive icon in the notification area to open its menu. Method 7: Delete all files in the default file location If you prefer the default location, you can try deleting all existing files in the default OneDrive folder to fix the not syncing issue.
See more solutions. Check for Windows 10 updates. I f OneDrive sync seems to be stuck for a long time and nothing else is working, try a reset. Be aware that resetting OneDrive re-syncs all your OneDrive files, which could take some time depending on how many files you're syncing.
In the Run window, enter skydrive. Make sure the OneDrive process is running. Restart OneDrive. Use Spotlight to search for OneDrive and reopen it. Update the OneDrive sync app for Mac. Having issues with your OneDrive app on your mobile device? If automatic camera upload isn't working, or only some pictures are uploaded, follow these steps: Keep the OneDrive app open for the camera roll to update.
If you're not connected to Wi-Fi, check your mobile OneDrive settings for camera upload on metered connections are not switched off. Enable your device's Location Services. Changes in location are used to trigger background activity. Last Updated: 2 Aug Need more help? No results. Was this information helpful? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience. Australia - English.
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